Frequently Asked Questions
1. Can you make custom designed jewelry for me?Yes, we can make a custom design for a ring, pendant, cufflink or earring. More detailed information and examples here.
2. Fake copies of the jewelry.Third world stores sometimes steal our jewelry designs. We often find copies of our jewelry on the Internet. As a rule, copies of our jewelry are of disgusting quality and are made of steel. We always provide you with only pioneering design, best metals (925 sterling silver, 14K or 18K gold or bronze), thrilling craftsmanship. Below you will see a list of stores where you can buy our jewelry, besides this site:https://viking-handmade.com/ https://www.etsy.com/shop/UniqueHistoryShop https://www.amazon.com/handmade/Viking-Workshop https://www.facebook.com/VikingWorkshopCom/shop/
3. How can I check the status of my order?If you need help, you can contact our customer service via Instagram Direct, Facebook Messenger, WhatsApp, or email.
4. What are the most important features to know when buying precious gemstones?In our store, you can order jewelry with one of these precious stones: amethyst, garnet, topaz, citrine, sapphire, ruby, emerald, diamond. More detailed information here.
5. Can I change the size of my VAR▴VAR jewelry?If the size of the ring does not suit you, you can change it in our workshop or at the nearest jeweler. More detailed information here Finds out in the article how to take care of your VAR▴VAR jewelry. Change the size of the ring in our workshop.
6. How can I have my VAR▴VAR jewelry repaired?The most common problems:
The ring broke in two
Metal color faded
Dropped a gem
The ring size didn’t fit me
You can find answers to these questions in this article.
7. How can I replace or return the items purchased?Read our return policy.
8. How can I have my VAR▴VAR jewelry engraved?We can engrave 50 symbols on your ring for an additional cost of $ 14. You can do this on the page of the ring you have chosen. Not all rings can be engraved. It depends on the design of the ring. The engraving can be on the inside of the ring.
9. Where can I get further help or advice for purchasing VAR▴VAR jewelry?If you need help, you can contact our customer service via Instagram Direct, Facebook Messenger, WhatsApp, or email.
10. Will the items I ordered be delivered in a gift box?We carefully pack all jewelry and send it in super strong branded boxes. More detailed information here.
11. Should VAR▴VAR jewelry be polished regularly?Yes, regular polishing will help to restore your creation close to its original condition. It is carried out entirely by hand by highly experienced polishers. A polishing service removes an extremely fine layer of metal; this is why jewels should be polished only when necessary.
12. How many VAR▴VAR jewelry may I purchase in one order?You can buy any number of jewelry in one go.
13. How long will it take to receive my order?Read our delivery information.
14. What is the shipping price to my country?Read our delivery information.
15. What payment methods do you accept?You can pay for your order using PayPal, credit, or debit card